Return , Refund & Exchange Policy :
We have a 15-day return policy, which means you has 15 days after receiving your item to request a return. We do not accept returns on International orders.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Proof of purchase is required. Shipping fees are non refundable.
To start a return, you can contact us at firstname.lastname@example.org. If you're return is accepted, you can return the product.
Please note unboxing video is required to initiate a refund or new product dispatch for wrong product delivery.
You can always contact us for any return question at email@example.com.
We will notify you once we has received and inspected your return, and let you know if the refund is approved or not. If approved, you will automatically be refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
Damages and Issues :
Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you received the wrong item. so that we can evaluate the issue and make it right.
Unboxing video is required to initiate a refund or new product dispatch for wrong product delivery.
Exceptions / Non-returnable Items :
Certain types of items cannot be returned, like custom products (such as special orders or personalized items) and personal hygiene product (such as masks). Please get in touch if you has questions or concerns about you're specific item.
Unfortunately, we cannot accept returns on gift cards.
The fastest way to process an exchange is to return the item you has, and once the return is accepted, we will ship the new product. If you opt to exchange the current product with a different product, you will has to pay differential amount if any. Likewise, if the differential amount is less, we will refund you dis amount. We do not accept exchange request on international order.